Summary: Sells crane & hoist products including Abell-Howe Jib Cranes to businesses, over the telephone, virtually, & via e-mail.  Works as part of a team.

 Essential Duties and Responsibilities:

• INSIDE SALES
  • Receives quote request for specific jib crane or hoist products.
  • Evaluates and clarifies customer requirements to provide most cost-effective solution.
  • Prepares and submits customer quotation noting features, prices, options, credit terms and delivery timing and terms.
  • Secures order with effective follow-up communications.
  • Logs Opportunities & Sales Contacts in CRM.
  • Enters and tracks order utilizing company ERP software (INFOR)

• SALES COORDINATION & SUPPORT
  • Receives inbound sales calls.
  • Enters new or updated customer/sales data into company CRM.
  • Provides operations feedback to outside sales reps regarding pricing changes, current manufacturing lead times, and scheduled product delivery.
  • Contacts existing or potential distributors/customers to qualify leads and sell products and services.
  • Overcomes technical and commercial objections of prospective customers.
  • Builds and maintains strong customer relationships.
  • Provides on-line training to qualified customers on request.

 Competency:    To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service – Manages difficult or emotional customer situations. Responds to customer needs. Solicits customer feedback to improve service.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations. Listens to obtain clarification of relative facts. Responds effectively to questions. Demonstrates group presentation skills.  Active participant in meetings.
• Written Communication – Writes clearly and informatively with proper grammar and spelling. Varies writing style for most effective written communication. Present numerical data in logical format. Able to read and interpret drawings effectively.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies honest feedback to improve performance; Set example for others.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to extended work hours when necessary to achieve goals. Completes tasks on time or notifies appropriate person with an alternate plan.

 Education and/or Experience:

• High school diploma or general education degree (GED) + 1 year certificate from college or technical school or 1-3 years of related experience and/or training or equivalent combination of education and experience.
• College Degree is a plus.

 Language & Mathematical Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

  Computer Skills:

• Working knowledge of MS Word and Excel.
• Ability to understand and work effectively with ERP system.