An exciting opportunity with one of North America’s largest and well-known crane manufacturing companies.

Inside Sales - Peoria, IL

Summary: Sells crane & hoist products including Abell-Howe Jib Cranes to businesses, over the telephone, virtually, & via e-mail.  Works as part of a team.

 Essential Duties and Responsibilities:

    • Receives quote request for specific jib crane or hoist products.
    • Evaluates and clarifies customer requirements to provide most cost-effective solution.
    • Prepares and submits customer quotation noting features, prices, options, credit terms and delivery timing and terms.
    • Secures order with effective follow-up communications.
    • Logs Opportunities & Sales Contacts in CRM.
    • Enters and tracks order utilizing company ERP software (INFOR)


    • Receives inbound sales calls.
    • Enters new or updated customer/sales data into company CRM.
    • Provides operations feedback to outside sales reps regarding pricing changes, current manufacturing lead times, and scheduled product delivery.
    • Contacts existing or potential distributors/customers to qualify leads and sell products and services.
    • Overcomes technical and commercial objections of prospective customers.
    • Builds and maintains strong customer relationships.
    • Provides on-line training to qualified customers on request.

 Competency:    To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Service – Manages difficult or emotional customer situations. Responds to customer needs. Solicits customer feedback to improve service.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations. Listens to obtain clarification of relative facts. Responds effectively to questions. Demonstrates group presentation skills.  Active participant in meetings.
  • Written Communication – Writes clearly and informatively with proper grammar and spelling. Varies writing style for most effective written communication. Present numerical data in logical format. Able to read and interpret drawings effectively.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies honest feedback to improve performance; Set example for others.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to extended work hours when necessary to achieve goals. Completes tasks on time or notifies appropriate person with an alternate plan.

 Education and/or Experience:

  • High school diploma or general education degree (GED) + 1 year certificate from college or technical school or 1-3 years of related experience and/or training or equivalent combination of education and experience.
  • College Degree is a plus.

 Language & Mathematical Skills:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

  Computer Skills:

  • Working knowledge of MS Word and Excel.
  • Ability to understand and work effectively with ERP system.


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